Our Return, Refund & Exchange Policy
Effective Date: 21st July 2024
At Infusions Pakistan, we value our customers and strive to ensure satisfaction with every purchase. Since we deal in 100% natural herbs, roots, oils, teas, and crystals, we maintain a transparent and fair Return & Refund Policy in compliance with Google Merchant Center requirements.
✅ Return Window
- You may request a return within 7 days of receiving your order.
- Items must be unused, sealed, and in their original packaging.
- Due to the perishable and consumable nature of certain products (herbs, teas, oils), opened or used items cannot be returned.
📦 Eligible for Return
- Wrong product delivered.
- Product damaged during shipping.
- Expired or defective items.
- Unopened items (herbs, oils, teas, crystals) in original condition.
❌ Not Eligible for Return
- Opened or used consumable items (herbs, oils, teas).
- Items purchased on discount/sale (unless defective).
- Products damaged due to misuse or mishandling.
🚚 Return Method & Cost
- Returns are accepted by courier (mail).
- Return shipping cost: PKR 250 (deducted from your refund).
- If the return is due to our error (wrong item shipped or defective product), we will cover the full return cost.
🔄 Refund / Replacement Process
- Contact our Customer Support within 7 days at: +92 312 0449324 or +92 51 480 4172, or email order@infusions.pk.
- Provide your Order ID, product details, and reason for return.
- Our team will review your request and arrange return pickup (where available) or guide you on shipping the item back.
- Once the returned product is inspected and approved:
- A replacement will be shipped, OR
- A refund will be processed within 5–7 business days via your original payment method.
🚚 Return Shipping
- If the error is on our side (wrong/damaged/defective product), return shipping is free.
- If the return is due to personal preference, the customer is responsible for return shipping costs.
ℹ️ Additional Notes
- Always keep your original invoice/receipt for verification.
- For fragile items like crystals, please ensure safe packaging when returning.
- For hygiene & safety reasons, consumables cannot be resold once opened, hence returns are restricted to sealed products.